Many organizations look at the billing process as an administrative function that has to get done. This view overlooks inefficiencies that could plague billing and, more importantly, overlooks opportunities that exist to drive real business value through billing.
In order to realize the hidden value in billing, organizations must view the process through a more strategic lens.
This new view of billing is called Billing Wellness.
The Billing Wellness Hierarchy identifies the value possible as a result of increased functionality, advanced technology and new processes at each level of the billing process.